Terms of Service

Pivot Shift is provided by The Trustee for BeeDub Industries Trust, trading as Pivot Shift (ABN 20 679 575 729). In these terms, “Pivot Shift”, “we”, “us”, and “our” refer to that business.

Business address: Level 12, 269 Wickham Street, Fortitude Valley QLD 4006, Australia.

Pivot Shift helps you import rosters, connect read-only calendar sources, review events, add local overlays, and understand workload and fatigue signals.

Pivot Shift is a planning and visibility tool. It is not a clinical rostering system of record, employment or payroll system, medical device, medical advice, or a substitute for workplace fatigue-risk processes.

You must provide accurate account information, keep your sign-in details secure, and tell us promptly if you believe your account has been compromised. You are responsible for activity performed through your account.

You must check imported roster and calendar information before relying on it. Roster files and external calendars can change, contain errors, or be interpreted incorrectly. Keep access to your original rosters, employer systems, and source calendars.

You are responsible for complying with your employer's policies, clinical duties, privacy obligations, and any rules that apply to information you add to Pivot Shift.

Pivot Shift imports and stores local copies of roster and calendar information so it can display events and calculate workload signals. External calendar events remain owned and controlled by the original calendar provider.

Pivot Shift does not write to, edit, or delete events in connected external calendars, including Google Calendar and subscribed ICS calendars. Local overlays, notes, and hidden-event choices exist only inside Pivot Shift and are not synced back to the original calendar provider. The Privacy Policy explains how account and calendar information is handled.

An eligible account can use one 30-day trial. A payment method is required when starting the trial. The trial includes all product features and the source allowance selected at checkout.

Unless you cancel before the trial ends, the subscription starts automatically at the end of the trial and Stripe charges the displayed monthly price to your payment method. The subscription then renews monthly until it is cancelled.

Prices are stated in Australian dollars and include GST. The current prices and source allowances are shown on the Pricing page. Reaching a source limit does not change your subscription or create a charge.

You must review and confirm a source-capacity change before it is submitted to Stripe. Pivot Shift shows the new monthly price and Stripe's estimated immediate prorated charge or credit before confirmation.

A paid upgrade is applied only if the prorated payment succeeds. A downgrade can create a prorated credit that Stripe applies to the account balance and future invoices. During a trial, a capacity change does not extend or restart the trial; the new monthly price applies when the trial ends.

Reducing capacity does not delete existing sources or events. You must delete enough sources to fit the smaller allowance before confirming a downgrade.

You can cancel through Manage account → Subscription. Cancellation takes effect at the end of the current trial or paid billing period, and Stripe will not charge another monthly renewal after that date. You can reverse a scheduled cancellation before it takes effect.

When a trial or paid period ends, or a payment is overdue or unsuccessful, the account may become read-only. Existing data remains available to view and export, but you cannot add or change events, import rosters, create sources or overlays, or refresh connected calendars. Resubscribing or resolving the billing issue restores full access, subject to the selected source allowance.

We do not automatically refund unused time when you cancel or change your mind. This does not limit any refund, cancellation, compensation, or other remedy you are entitled to under the Australian Consumer Law.

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies a guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

If the service has a major failure, or another failure that is not fixed within a reasonable time, you may be entitled to cancel the service, receive a refund for an unused portion, or obtain another remedy provided by law. Contact us so we can assess and resolve the issue.

You must not use Pivot Shift to access another person's data without permission, interfere with the service, attempt to bypass security or account limits, upload malicious content, or use the service in a way that is unlawful or harmful.

We may restrict or suspend an account when reasonably necessary to address a security risk, unlawful or abusive use, a serious breach of these terms, or an overdue payment. Where practical, we will explain the reason and give you an opportunity to resolve it.

We aim to keep Pivot Shift available and reliable, but online services can be interrupted and we do not promise uninterrupted or error-free operation. We may change features as the product develops.

We will provide at least 30 days' notice before increasing a recurring price. The increase will not apply before a future renewal, and you may cancel before it takes effect. Where practicable, we will also provide at least 30 days' notice of other material changes to these terms.

If Pivot Shift is discontinued, we will provide reasonable notice where practical and a reasonable opportunity to export your data.

You remain responsible for professional judgement, workplace escalation, and decisions based on roster, conflict, workload, or fatigue information. To the extent permitted by law, we are not responsible for loss caused by inaccurate or outdated source data, unauthorised account access resulting from your failure to protect sign-in details, or events beyond our reasonable control.

To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable. This section is subject to the Australian Consumer Law section above.

For billing questions, cancellation help, consumer-law claims, or questions about these terms, contact tech_support@pivotshift.org.

Postal and service address: Level 12, 269 Wickham Street, Fortitude Valley QLD 4006, Australia.